G10+ TIJ Online Inkjet Printer – Common Fault Symptoms, Causes, and Solutions

When operating the G10+ online inkjet printer, you may occasionally encounter certain faults. In such cases, please follow the troubleshooting flowchart below to identify the possible cause.

Corresponding causes and recommended solutions are provided for each fault to help you resolve issues quickly and efficiently.

Fault Symptom 1:  Touchscreen malfunction / The touchscreen is unresponsive.

Fault Symptom 2:  The screen is not lighting up.

Fault Symptom 3:  Circuit Troubleshooting.

Fault Symptom 4:  Unable to print.  (Check the ink cartridge first to rule out issues caused by the cartridge or voltage pulse width.)

If the above steps do not resolve your issue, please feel free to contact us.

We would be delighted to provide you with more professional assistance!